Google copying Microsoft copying Google

I have been trying out Live Search and it's associated services. During the installation of Virtual Earth (Microsoft's copy of Google Earth), I was asked whether I wanted to make Live Search my default search. I chose yes and up popped this screen.

We're all used to Microsoft pulling this trick, it's the first time I've seen Google copying them. Note the use of the word "disable" for the "wrong" option.


Then I thought I'd have fun and went searching for our house. Here's the fantastic image from Microsoft Virtual Earth - our house is the one at the end of the row with the white conservatory out back. The detail is spectacular I think; the angle of view really gives depth and perspective.


And here's Google Earth's image which is way inferior (I promise there's no tricks here - just cropped screen shots)


Both images are relatively recent, we only built the conservatory 4 years ago

Link Blog November 2nd

Here are some posts that caught my eye in the last couple of days:

• Write apps once, run them everywhere but Facebook Google and MySpace just dropped a major bomb on Facebook: they are joining forces to build a new social networking application platform that overnight will be considered the standard..........
• Seth Godin: Meatball Sundae Webcast -- common sense meets the future
• Why VoIP is the next target for spammers Industry experts believe that attacks over services such as Skype are moving from proof of concept to becoming a real threat...
• Virtual China looks for real benefits Anyone who still thinks that virtual worlds such as MindArk's Entropia Universe or Second Life are the plaything of geeks should look at what is happening in China....
• SlideShare at Internet Librarian 2007Looks like SlideShare is the tool of choice for the IL presenters this year. You can find many presentations from IL07 already online on SlideShare
• Google OpenSocial will (hopefully) make social apps more relevant

Link Blog October 31, 2007

Here are some posts that caught my eye today:

• Andreesen explains impact of Google’s OpenSocial
• Google to Launch OpenSocial Social Networking Platform In a direct response to the Facebook applications platform, Google will announce the OpenSocial platform on Thursday...
• Google joins the corporate super-league The world's favourite internet search engine has a market value of $219bn, which ranks it among America's top five companies....
• 50 Ways to Green Your Business Half-a-hundred options for cleaning up your business, from the universal (catch that rainwater!) to the specific (lose the plastic bowls!)....
• Surveys Thanks to the internet, surveys are a lot cheaper than they used to be....
• How to Pitch to Bloggers - 21 Tips
• Twitter is low-expectation IRC
• Will Facebook Ever Make Money? An interview with Chamath Palihapitaya, Facebook's VP of product marketing and operations....
• Sustaining the Digital Library: Symposium List of presentations from the Sustaining the Digital Library : Symposium....
• Cory Doctorow: Policing the net will never work

Zagat Guide to Doctors

A colleague alerted me to the recent Zagat/Wellpoint Press Release that announced the imminent launch of a Zagat Guide to Physicians. I'm a big fan of Zagat to Go, their handheld version that gives me access to 75 guides on my BlackBerry for just $29.95 a year.  

The concept is powerful - use consumer surveys to create restaurant reviews - and it has survived the explosion of user-rating sites such as DiningCity or TopTable and so forth.  I think this is in part due to the rigorous survey methodology and the wonderfully pithy editing (now there's a word you don't see very often these days!). Somehow Zagat manage to distill down all the survey results and draw meaningful conclusions using appropriate quotes. Where the responses are contradictory they say so. Whatever their secret sauce is, I find Zagat to be more reliable and accurate than any other guide on the web.

All too often the free web guides have only one or two entries per establishment so you never know if there are to be trusted (maybe they are written by the owners of the place or a competitor across the street?). Either that or you have to wade through many user responses to extract a sort of average in your mind. Zagat do all this work behind the scenes and that's worth $29.95 to me.

In the past Zagat has extended their brand to hotels, to nightlife, and to golf courses and other attractions. The move into rating healthcare professionals is a very bold step; many have tried and failed here before. I have a feeling that it just might work as long as sufficient patients can be persuaded to respond per Doctor. The Zagat methodology can then work it's magic to provide a balanced opinion.

I am sure that no-one at Wellpoint expects patients to make a choice solely on Zagat ratings but wouldn't it be a good thing if physicians started being a little more customer-centric as a result?

Link Blog October 29, 2007

Here are some posts that have caught my eye recently:

• Early adopter: Parrot DF7700
• Stephen Fry: Welcome to dork talk He owns the second ever Macintosh computer sold in Europe, and has never met a smartphone he hasn't bought. To introduce his new column, Stephen Fry explains why he's deeply dippy for all things digital...
• Feedheads: my Favorite Facebook application Mark Zuckerberg won’t tell you his favorite Facebook application but I will...
• Have You Tried Microsoft's Live Book Search Yet? It's still technically in beta stage, but I've been impressed with Microsoft's Live Book search..
• We Are Smarter Than Me, by Barry Libert & Jon Spector The folks at Wharton School Publishing launched the We Are Smarter Than Me website project last year and invited everyone the...
• Facebook Flyer test results
• Sony Tries to Re-Kindle eBook Interest with a New Reader
• Microsoft HealthVault: A Solution Seeking the Right Problem?
• Mashups Meet SaaS: Facebook's Integration with SalesForce.com Makes Networking Simple
• FriendFeed Aggregates Social Network Activity
• Facebook to enable “levels of friendship”
• Mary Meeker at the Web 2.0 Summit Morgan Stanley technology analyst Mary Meeker was among the notable speakers...

Fearlessness: a new corporate value?

Anyone interested in change within corporate environments should read this great interview with Margaret Wheatley.

She paints a grim picture of modern corporate life: intense focus on short-term results at the expense of all else; no time left to think etc. Magaret quotes a Gallup survey on how people are feeling about their workplace: "Last year, more than 70 percent of the American workforce
felt disengaged, up from around 33 percent in 2000. That’s what happens if you squeeze fewer people to do more work, give them shorter deadlines, measure their work using meaningless metrics, and, to top it off, treat them with profound levels of disrespect."

So why is this happening, especially when most leaders and CEO's know only too well how damaging this can be?

Wheatley argues that CEO's are often powerless to act here, they themselves are too caught up in the vicious cycle, too busy delivering the results, too busy executing. Besides it's an impossible task for a single human anyway - to turn back the tide of market expectations.

To be fearless, she says, is to face the reality of your situation and to realize - without deluding yourself - that you can be more powerful than you are. Fearlessness is not the sole domain of the senior leaders, quite the reverse it can be found throughout the organization.

So give up on large-scale transformation, it just isn't going to work in the modern world. Chose instead to stimulate small scale change from within. Help a few people to realize their talent. Encourage some to innovate. Take time to engage with them.

Publishing is Pants

Life has been a trifle hectic recently what with the move back to the Netherlands from Philadelphia and working midweek in the UK. Not only am I behind with my blog posts I have a mountain of Guardian Weekly's to catch up on too. That's why an article from the July 20th edition has only just caught my eye.

The success of the printing press in 1476 was made possibly by the ready supply of cheap paper upon which to print. But where did the cheap paper come from? From underpants according to Dr Marco Mostert of Utrecht University.

Until the 13th century books were produced on expensive parchment. The breakthrough came when a way was found to manufacture cheap paper from the rags of old underwear. Marco's research has shown that the use of underwear increased dramatically in Europe after 1200, as more people moved into towns (rural folk apparently preferred to go without). More underwear in use meant an increased supply of rags, which in turn led to more paper being available to print on.

I find it fascinating that the development of the publishing industry and with it the spread of learning, depended on something so mundane. It is also interesting to note how these two breakthroughs came together. Caxton made it easy to publish, underpants made it cheap.

Small things matter

I've always thought that small details often say much, much more than their size would imply.

Here's an example. I'm sitting in the gate area after security waiting to board NorthWest flight 69 to Boston. As usual at Schiphol on a Sunday it is busy.

In front of me are two guys with fairly large bags. These are placed to the sides of their chairs partially blocking the way through to the 'plane. There's enough room for a person to walk through though. Besides who can blame them there's nowhere else to put their bags.

Along comes a NorthWest flight attendant in uniform with two wheeled bags one in each hand. He's a wide load and obviously cannot quite get through the gap.

So what does he do? Does he wheel one bag through at a time? Does he ask politely if one of the guys could move his bag?

Nope. He blasts through pushing the bags sideways partially running over the corner of one of them. He doesn't even turn around to look, let alone apologise.

Now what does that tell you about NorthWest's attitude to customers?

All of us sitting here will board the 'plane. We are all customers even if we are not yet on board.

It's a small, tiny detail - insignificant to some I am sure - but I suspect it is telling sign.

Working in the service sector is tough. Customers are often rude and ungrateful. However I would maintain that every single interaction with a customer - whether minor or major, whether on duty or off duty, whether in the 'plane or outside it - is an opportunity to shine or stink.

Think about the companies you respect for fabulous customer service. Think about the sort of people they employ. And think about what they would have done in this situation. They would have had respect for us poor passengers and not because there was a corporate communication saying be nice to customers. They would have respect because that's the kind of person they are.

The NorthWest guy pushed through because that's the knd of person he is.

That's what small details are - they are indicators of the kind of people we really are.

UPDATE turns out the guy was the senior flight attendant on the flight

More from Agile 2007

Heather's wrap-up from the Agile 20007 conference. Congratulations to her for what I hear was a terrific presentation. I really like Heather's concluding words. Sometimes we are so focused on our own internal issues that we forget to benchmark ourselves against the real world out there. What we might find routine the rest of the world considers innovation in action. Thanks Heather for reminding me how important it is to get out more.

"Day 2 was pretty uneventful, but I've had a lot of opportunity to talk with developers, IT managers and product owners about UCD. Its pretty cool that they're so interested. I am discovering that many of these people are seeking to establish UCD groups in their company.

One of the interesting things I learned about was from a Google session. He was suppose to be talking about how they were doing agile (which he eventually got to), but what caught my attention was their "fix it" days. Once or twice a quarter they will seize 5000 engineers (*pfft*) onto a problem or bug and fix it. This stuck me as an awesome idea. It takes some work to organize a "fix it" day, but i can imagine me & my own teammates organizing our efforts for one day and knocking out a lot of 'good intentions' small projects. I'm sure most teams could do something like this.

Day 3, my last day at Agile 2007 and our presentation day didn't turn out quiet like I imagined it. Andrew (my UCD mate presenting with me) wasn't able to make it, so I had to go solo. When it was time for our 30 minutes of "UCD is awesome" glory, I probably talked a little bit too fast at in the beginning, but I chilled out. Everyone stayed awake, people stopped emailing and doodling. AND I didn't even have to read a single slide. I think I connected to my audience. And people asked questions too! It kicked ass completely.

It dawns on me, when I get opportunities like this to speak with others in our industry I learn more where my strengths and weaknesses lie. These events are excellent to pick up new techniques to keep doing one's craft better. Even more cool though, where other teams are challenged to find a sweet spot to integrate real users into Agile development, our UCD team at Elsevier is trailblazing methods for integrating our practices into Agile development."

Heather Williams :: Elsevier UCD Philadelphia :: h.williams@elsevier.com

Guest blog from a single at Agile 2007

My friend and colleague, Heather Williams is attending this event in Washington DC. In fact together with Andrew Ferguson she is presenting an Experience Report there on Wednesday at 4 p.m. If you are there, please do stop by say hello and cheer loudly at appropriate moments.

Anyway, here is the first of Heather's guest contributions:

"Going to a conference as a single, especially when its not a conference in your own "domain" can be a bit intimidating. At least it was for me, as a UCDer (http://en.wikipedia.org/wiki/User-centered_design), when I checked in at Agile 2007. 

When I arrived late afternoon today I registered, strolled around and starting staking out the place, the people, the atmosphere. I crashed the last hour of my Shepherd's tutorial on prototyping & usability testing. That was neat. I got a chance to study the program in a more readable manner (the online program is seriously lacking in ease of readability). While I'm at Agile 2007 I'm doing my second ever conference presentation on Wednesday with colleague Andrew Ferguson ("The UCD Perspective: Before and After Agile" http://www.agile2007.org/index.php?page=sub/&id=563). So I was able to scope out our room and get a feel for the crowd we're going to be talking with.

With the first day of a conference comes, of course, the grand opening social event. Tonight was a lovely candle light buffet service with soft TV sitcom music playing in the background. Being a single at a conference can be a little lonely also, especially when so many others arrive with their own network of classmates or colleagues. My network does not arrive for another day. So when the balloon artist asked me if I would like something I said, "Oh yeah, especially if it's big and I can wear it!" He made me a wonderful hat (http://www.flickr.com/photos/hgruber/1110434476/in/set-72157601426489591/)! What a conversation piece that turned out to be! It's a sure way to help any fish out of water to make friends. I met scads of people and was even able to evangelize UCD mythology in an Agile environment.

Day one was not so bad, even as a single. Hum, I wonder what tomorrow will bring..."